Terms and Conditions
Please read the following Terms of Use carefully before using this website.
Copyrights & Trademarks
The Wellness Group website, design, text and graphics © 2022 info@wellnessgroup.com.my. The Wellness Group name, website and logo may not be used in any way without prior, written permission from Wellness Group. Some product materials, company names and logos contained within this site are Copyright by the original owner and may be Trademarks of their respective owners.
Use of the Site
Wellness Group grants permission to view this site and to print hard copy portions of this site for your personal use. By doing so, you agree to all Wellness Group policies and the rules stated within our Terms of Use. You are prohibited from reproducing, modifying, distributing, publishing, translating, aggregating, collecting, selling, gathering and mining any information and/or data contained within this site. This site should only be used as a shopping and information resource. Your interactions with individuals and/or organizations found on this site (including interactions from using the Classifieds section), are solely between you and such organizations and/or individuals. This includes, but is not limited to, payment and delivery of goods, terms, conditions and/or warranties. Wellness Group permits you to display or create a hyperlink on your website or personal web blog to individual postings as long as it is for non-commercial purposes only Wellness Group reserves the right to refuse or remove any submission or posting that violates our standards.
Product Information & Orders
The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event an error occurs, it will be corrected immediately. Wellness Group reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).
Pricing Error Policy
If we found any errors on the price for any items listed in https://wellnessgroup.com.my/ , we reserved the right to amend the price of the products even the order has been paid. We will then request buyers to confirm again if they agreed to the newly revised prices. If they do not agree to the revised price, the order will be canceled and money will be refunded to the buyer in full.
External Links
The Wellness Group website may contain links to other sites. Wellness Group is not responsible for the privacy practices of such sites and accepts no responsibility regarding the quality, nature and reliability of such sites.
Refund & Exchange Policy
At Wellness Concept (M) Sdn. Bhd., we are committed to providing quality products and a positive customer experience. Please review our Refund & Exchange Policy carefully before making a purchase.
1. No Cash Refund Policy
All products sold on our website are not eligible for cash refund once the order has been confirmed, except where required by applicable law.
However, we may offer the following options, subject to approval:
- Exchange for another product of the same value
- Top-up the price difference to exchange for a higher-value product
- Replacement of the same product if the item received is defective or damaged
2. Exchange Eligibility
Requests for exchange must be made within 10 days from the date of receipt.
To be eligible for an exchange, the product must be:
- In its original packaging
- Unopened and unused
- In good and resalable condition
- Accompanied by proof of purchase, order confirmation, or receipt
Wellness Concept (M) Sdn. Bhd. reserves the right to reject any exchange request if the product does not meet the above conditions.
3. Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer service team within 10 days of receiving your order.
Customers may be required to provide:
- Clear photos or videos of the defective or damaged item
- Order number or proof of purchase
- Photo of the parcel packaging, if applicable
Once verified, we will arrange a replacement of the same product or offer an exchange of equivalent value.
4. Exchange for Another Product
If you wish to change to another product, you may exchange your item for a product of the same value.
If the selected product is of higher value, you may top up the price difference.
If the selected product is of lower value, the remaining balance will not be refunded in cash, but may be handled at the company’s discretion.
5. Shipping & Handling Charges
Original shipping fees are non-refundable.
Customers are responsible for return shipping and handling charges, unless the exchange is due to a verified defective or damaged product.
Please keep your courier tracking number. Wellness Concept (M) Sdn. Bhd. will not be responsible for lost return parcels.
6. Return Address
Please mail approved return or exchange items to:
Wellness Concept (M) Sdn. Bhd.
A-G-5, Block Allamanda, 10 Boulevard,
Lebuhraya Sprint PJU 6A,
Kampung Sungai Kayu Ara,
47400 Petaling Jaya, Selangor.
7. Processing Time
Exchange or replacement requests will be processed within 1–2 weeks after our office receives and verifies the returned item.
8. Website Purchase Only
This policy applies only to products purchased from:
Products purchased from other retail stores, distributors, agents, or third-party websites must be handled directly with the original place of purchase.
9. Contact Us
For any questions or exchange requests, please contact our customer service team:
Email: info@wellnessgroup.com.my
Delivery Policy
At Wellness Concept (M) Sdn. Bhd., we aim to process and deliver all orders smoothly and efficiently.
Delivery Coverage
We provide delivery to Malaysia, Singapore, and Brunei.
For Malaysia, delivery is available to both West Malaysia and East Malaysia.
For Singapore and Brunei, additional shipping charges will apply.
We do not deliver to P.O. Box addresses.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct street name, postcode, contact number, state, and country.
Wellness Concept (M) Sdn. Bhd. will not be responsible for failed or delayed delivery caused by incorrect or incomplete information.
Processing & Delivery
After payment is successfully completed, orders may take up to 7 business days to process and ship out.
Business days exclude weekends and public holidays.
Orders placed on Friday, weekends, or public holidays will usually be processed on the next business day.
Delivery Arrangement
Each order will be delivered to one delivery address only.
If you are not available to receive your parcel, please contact the courier service directly within the required time frame to arrange re-delivery or self-collection.
Packaging
We use standard packaging materials for all orders.
Contact Us
For delivery enquiries, please contact:
Email: info@wellnessgroup.com.my
Cancellation Policy
We understand that plans can change unexpectedly, and we strive to be as accommodating as possible. Please review our cancellation policy to ensure a smooth experience for everyone involved.
Cancellation Notice:
To cancel an appointment or booking, please contact us at least 1 day in advance. Timely notification helps us manage our schedule and offer the time slot to other clients.
Forfeiture of Payment:
If we do not receive any notification or call from you within 10 days of your scheduled appointment, your payment will be forfeited. This policy allows us to maintain fairness and efficiency in our scheduling process.
How to Cancel:
To cancel your order or booking, you may contact your Wellness Consultant directly. Alternatively, you can reach our Customer Services team by calling 03-72779999, What or emailing us at info@wellnessgroup.com.my.
Record of Cancellation:
For your records, we recommend keeping a copy of your cancellation notification. If you send us your cancellation notice by email, your cancellation will be effective from the date you sent.
