Terms and Conditions

Please read the following Terms of Use carefully before using this website.

Please read the following Terms of Use carefully before using this website. Your use of the Wellness Group website constitutes your agreement to following rules. Wellness Group reserves the right, at any time, to modify, alter or update these Terms. You agree to be bound by any modifications, alterations or updates. If you do not agree with any of these Terms, do not use the Wellness Group website.

Copyrights & Trademarks

The Wellness Group website, design, text and graphics © 2022 info@wellnessgroup.com.my. The Wellness Group name, website and logo may not be used in any way without prior, written permission from Wellness Group. Some product materials, company names and logos contained within this site are Copyright by the original owner and may be Trademarks of their respective owners.

Use of the Site

Wellness Group grants permission to view this site and to print hard copy portions of this site for your personal use. By doing so, you agree to all Wellness Group policies and the rules stated within our Terms of Use. You are prohibited from reproducing, modifying, distributing, publishing, translating, aggregating, collecting, selling, gathering and mining any information and/or data contained within this site. This site should only be used as a shopping and information resource. Your interactions with individuals and/or organizations found on this site (including interactions from using the Classifieds section), are solely between you and such organizations and/or individuals. This includes, but is not limited to, payment and delivery of goods, terms, conditions and/or warranties. Wellness Group permits you to display or create a hyperlink on your website or personal web blog to individual postings as long as it is for non-commercial purposes only Wellness Group reserves the right to refuse or remove any submission or posting that violates our standards.

Product Information & Orders

The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event an error occurs, it will be corrected immediately. Wellness Group reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).

Pricing Error Policy

If we found any errors on the price for any items listed in https://wellnessgroup.com.my/ , we reserved the right to amend the price of the products even the order has been paid. We will then request buyers to confirm again if they agreed to the newly revised prices. If they do not agree to the revised price, the order will be canceled and money will be refunded to the buyer in full.

External Links

The Wellness Group website may contain links to other sites. Wellness Group is not responsible for the privacy practices of such sites and accepts no responsibility regarding the quality, nature and reliability of such sites.

Refund Policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

  • Returns must be made within 10 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we did not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • Please mail your return to the following address:
      Wellness Group (M) Sdn. Bhd.
      A-G-5, Block Allamanda, 10 Boulevard, Lebuhraya Sprint PJU 6A,
      Kampung Sungai Kayu Ara, 47400 Petaling Jaya, Selangor.
  • You will be responsible for the return shipping & handling charges, which will not be refunded.
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Only products purchased on https://wellnessgroup.com.my/ may be accepted for a return. Items purchased from another retail store location or website must be returned to the original place of purchase.

Please contact customer service with any questions by email at info@wellnessgroup.com.my.

Delivery Policy

  • All deliveries are ONLY within the entire Malaysia (East & West Malaysia). Deliveries outside Malaysia are subject to additional shipping charges.
  • Strictly NO P.O. Box or International addresses.
  • Street names and postcodes must be correct and accurate to ensure delivery can be smooth.
  • If you are not at home to receive your purchased order, please contact the courier service within a stipulated time frame for next deliveries or pick up.
  • We only use standard packaging materials for all orders.
  • We send out each order to one delivery address within Malaysia.
  • After your order is successfully paid, it may take up to 7 business days (excluding weekends & public holidays) from your order date to process and ship out your parcel.
  • If your order is placed on a Friday, your parcel will likely be shipped out on the following Monday or the next business day.

Cancellation Policy

We understand that plans can change unexpectedly, and we strive to be as accommodating as possible. Please review our cancellation policy to ensure a smooth experience for everyone involved.


  1. Cancellation Notice:

To cancel an appointment or booking, please contact us at least 1 day in advance. Timely notification helps us manage our schedule and offer the time slot to other clients.


  1. Forfeiture of Payment:

If we do not receive any notification or call from you within 10 days of your scheduled appointment, your payment will be forfeited. This policy allows us to maintain fairness and efficiency in our scheduling process.


  1. How to Cancel:

To cancel your order or booking, you may contact your Wellness Consultant directly. Alternatively, you can reach our Customer Services team by calling 03-72779999, What or emailing us at info@wellnessgroup.com.my.


  1. Record of Cancellation:

For your records, we recommend keeping a copy of your cancellation notification. If you send us your cancellation notice by email, your cancellation will be effective from the date you sent.
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